Alliance Movers Inc

Absolutely horrendous.. RACHEL was the girl
We booked with and blatantly told my husband they were not brokers. What’s more she told us that the pickup would be Monday 4th from New York and delivery would be Tuesday 5th..today is 13th and still no furniture. We came down to Kentucky the eve of the 4th simply because RACHEL told us that our furniture would be here!! We have had to eat out every day since we got here and also pay for hotels at the cost of $1535.75 which I presume will not be taken off our total when our furniture eventually arrives. My husband has called on numerous occasions to be played like a tennis ball between this company and coach moving USA ( which was who they brokered it out to) both companies are extremely inadequate. Moving is stressful enough but being promised something you never get is hard!! As of right now my husband just got off the phone to be told they would call back in an hour that I’m sure will not happen and RACHEL is uncontactable .. THANKS RACHEL.

Move size: 2 Bedroom Home Service cost: $2100

Worst experience I've ever had.. and I am not a complainer (I still tip 20% and don't say anything if my food is not any good). They did not show up on date I needed to leave, had to stay an extra day (which caused me to have to drive the 18 hours to my destination straight through). Once they showed up, I had to pay extra for "extra storage space" needed on the truck (not sure how the cubic feet needed in the truck and the cubic feet of my storage area differed so greatly). Ended up costing about 1.5-2X what they quoted.
Almost every piece of furniture was damaged, even if only a little bit (corner cracked here or there, scratches/gouges in wood). Once the items were FINALLY delivered, we were missing major items (i.e. 70" TV). We flagged down the truck driver, climbed into the back of the semi and sorted through the items for the 'next delivery'. Several of our items were co-mingled with the next delivery. We grabbed what we could (the TV (thank God), the TV stand and a few small boxes), but when we finally sat down and did the inventory, we were still missing several boxes, some small furniture and one major piece of exercise equipment. Once we realized, we immediately called customer service and called and texted the driver (within 30 mins of him leaving our house). We asked them to be on the lookout for at least the exercise machine at the next delivery (you would think a pretty obvious item). I also offered to drive wherever they were headed to meet them and grab the rest of our stuff. Their response was that they couldn't look at/for anything until I submitted a claim and they had 120 days to review all claims. After repeated calls (after submitting the claim) they kept telling me they had 120 days to review claims and/or just stopped answering my calls (somehow every time I called it went to a Voicemail even during business hours).
Fast forward 3.5 months, they could "not locate" any of my missing items. They paid out 60cents per lb. (per my contract).

I really wish I would have done more research before we hired them. It cost us a lot of money and we still ended up losing items or with damaged goods. I will never again use any moving company.

Move size: 2 Bedroom Home Service cost: $7000

They moved us very efficient and quick. The price wasn't the cheapest, but well worth it! I got a lot of different calls and a lot of them sounded too good to be true. Then Randy gives me a call and finally found a reputable company. They had availability so it was a no brainer. So I booked it with a small deposit. 36 hours prior to the load I got a call from Jim the driver. We set up a time for the pick up. He was 7 minutes late but obviously that was OK. He was driving a large truck and traffic is not the best in my area.

Service cost: $1870

Alliance Movers contract moving companies. The moving compay Liberty Relocation was who they chose for us. This was the worst move ever in my life! They arrived June 26 at 11:15pm and I said I was not happy and the driver threatened to walk off and not take any of my things and said I could call Monday and get someone else! I was moving from a leased property and my lease was up. Then he told me it would cost me $1,300 extra for my furniture to be packed good because things got  "drug around like crazy". That was comforting. He told me my furnishings would be placed and set up and the srappings would be taken away. When the driver got there it was 3 hours when his help arrived. I had my boxes labeled for contents and what room they went in. Everything was crammed in the garage the furniture boxes were thrown on top and furniture pieces were left for me to carry in. I am a 56 year old lady and was there by myself. they left all trash, furniture was broken, they carried inoil on my new carpet, broken furniture was hidden, beds were set up incorrectly, and I am still finding things that are missing, like 1 large outdoor wooden bench and 2 large dog houses. How could you miss those? I packed dishes and breakalble very well, as I have done this several times before. I had more broken items than ever. When boxes came off truck they were mashed and caved in. This was without a doubt the most unprofessional and pathetic move ever! My neighbors and friends were in shock. The company I hired to haul off all boxes told me that they had never seen anything like this from movers before. I think they took advantage of me because I was a woman alone. DISCRIMINATION!! Debbie Viers   p.s. The items movers take from distination to destination are more than just "stuff". These things are part of families lives. My deceased grandmothers antiques were damaged. How do I put a price on that. How do I replace family photos? I am sick and heart broken. Also My estimate weight was almost 4,000 pounds lighter, do I get a refund for that? Now I have to go to a lot of trouble and go through different departments to  "try to get something done". Sad day this is how people treat one another. I feel totally disrespected!

Service cost: $7400

I did a move from SC to IN. The 2 men that showed up from Pro Movers Inc a company that was hired by Alliance Moving company were always on their phone. Looking back it seemed that they were planning to steal the items that were taken. My furniture was picked up on a Wednesday night. The drivers were supposed to take my stuff directly to storage. Instead they"stopped"overnight and my 3 TVs and computer, printer,keyboard, mouse were stolen. Getting a hold of the company has been a chore with them saying that they still give you a call back. DO NOT SPEND YOUR MONEY HERE!!

Service cost: $3078

First off once you sign with them ,you will never get in touch with your original salesman. I know they give you an estimate but beware because estimate will double if not triple . The foreman informs you once the truck is packed and your already late moving he requests a large sum of money to continue or he will unload the truck.  They came in a small truck with not enough packing equipment or tape , asked us to go buy the items they needed. They used our moving blankets because they had 2. Okay so now we are a day late of moving out . We were supposed to be moved out already, so we are left with no choice but to continue . Most of our furniture is left unwrapped and with the promise of good faith from  the foreman he says it will all be wrapped after they put all of our belongings on another truck.  Here is where it goes crazy, driver now gives us the bill and estimates the weight of furniture and says if we don't give him another $890.00 he will unload the truck. Guess we have no choice , at this point no one will answer a phone and how long to find another mover and find a hotel.  He promised to weigh the truck before loading onto the other truck and refund us but you know the answer to that . Never happened. Finally truck arrives with our belongings and the crew was very unprofessional in looks and manners. I wonder if they were even licensed to move. They demand the balance before opening the truck for us to look at the Inside of the truck or say they will leave. So we pay and they open the truck and I wish I thought to take a picture but we were in shock. Our belongings were still unwrapped never transferred to another truck and damaged beyond belief. Their wasn't one piece not damaged. Chunks of wood gouged out chips all over . Something spilled all over the truck because it was l over everything. It looked like the truck was tossed around because everything was just all over. Our furniture was not cheap and was in excellent condition. We can not replace it either. These people have no regard for anyone they practically laugh in your face actually they did. Boxes were missing also.  All of our furniture is damaged , there is not 1 piece of furniture in good condition anymore. After all this they gave us $120.00 for the damages. Disgusting and horrible company I wish I read the reviews before I booked them because y hey really have no good reviews         .

Service cost: $2600

Initial salesman was thoroughly convincing but, you never speak to that person again.  We were moved by Econo Van Lines?? How they came into the picture I'll never understand.  The movers primary language was Spanish so, communication was a bit of an issue.  They showed very little regard for our items which was very noticed upon their receipt.  Scratched, broken legs, dented items.. They wanted prompt payment but, were sloppy with that too.  They lost my postal certified money order and I had to send them proof of that. When I filed my claim, they requested more information, I supplied that but, they still totally disregarded it and said we are due no compensation!! Unbelievable, NOT a company I would ever recommend to anyone!

Service cost: $4500

They gave me a binding a binding quote for $3200, that the promised they would not exceed.  They were to arrive at 8:00 to pack out the house, they did not arrive until 2:00 pm.  Three grungy guys in a rental truck.  They did not finish packing until after midnight.  Then they demanded and addition $3000 or they would leave.  At one in the morning I was tried and leaving in a few hours, so I paid via my AMEX card. They had promised delivery a week latter, no surprise they has excuse after excuse for being a week late, demanding an additional $1000.  Then when they delivered, if the item was breakable, it was broken.  Items were missing and damaged, not to mention the damage they did to the house as they were moving things in. And to top it off the sleazy delivery crew asked for a $40 each tip, NOT in MY LIFETIME! When I filed a compalint, I was offered $200.  I reported them to the better business bureu.  They told the BBB they has settled with me for $200, an outright lie, I never recieved a cent.  I called them and was told I had recieved my settlement, when I asked them for a copy of the canceled check, they informed me they don't have canceled checks and hung up on me. I would run not walk away from this company!

Service cost: $5000

RUN, DON'T WALK AWAY!!  This company gave me a binding contract for $2,000; when items were picked up it was suddenly $3,500.  They were several days late, labeled my items, said it would be $3,500 - I argued with driver but he would not budge. Insisted on $700 in CASH. They immediately broke a leg off my desk before they even left the house.  On arrival, an antique oak recliner, wool area rug, solid wood coffee table and four of my boxes were missing. I was not there so my daughter signed for the items; the driver was very threatening, demanded more money for stairs (which were included in contract) and wanted cash instead of the money order.  He did not get the cash and became very angry - he left the correct number of boxes but 4 were not mine.  I have 4 boxes of someone else's items and am missing 4 of mine. hOW THEY LOST 4 OF MY BOXES WHEN I HAD LABELED EVERY SINGLE ONE WITH MY NAME AND ADDRESS IS UNBELIEVABLE.  Have contacted both Alliance and CrossCountry Movers with no result.  They have basically ignored my claim forms that I sent in.  Customer Service? at Alliance finally sent me an email with the name of the insurance company so that I could file the claim directly with them, instead of the company taking care of it.  They destroyed my computer desk hutch, broke the glass shelf of china cabinet, broke the glass in the china cabinet door, destroyed a METAL floor lamp (it is in three pieces) as well as many, many of the boxes were damaged and had gotten wet.  This is the worst experience of my life in dealing with any company.  Total disregard for your personal belongings as well as totally ignoring many, many phone calls, emails, etc.  NEVER, NEVER USE THIS COMPANY.  You would be finacially better off to sell everything and then buy when you get where you are going. I would have saved a lot of money had I done this.

Service cost: $3500